Terms and Conditions


Your use of this website and buying online from Thirteenth Hour Creations is subject to the following terms and conditions. By using or buying from this website, you consent to these terms and conditions in full.

Terms of Sale

By placing an order with Thirteenth Hour Creations you are offering to purchase a product, and agree to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

In order to contract with Thirteenth Hour Creations you must be over 18 years of age.

In some cases, delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Delivery Times & Charges
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and are subject to any delays resulting from postal delays for which we will not be responsible.

As majority of our items are custom made to order, we will always endeavour to have your item made and posting within 2 weeks (or 10 working days).

Cancellation Policy
Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (Exclusions to this matter include, Earrings, Headwear, Custom orders that cannot be resold and / or personalised items).

To cancel your order you may email admin@thirteenthhour.co.uk and we will respond with instructions on returning your goods.

Thirteenth Hour Creations does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.

Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.

Refund Policy
Thirteenth Hour Creations will only offer a refund or replacement where the wrong product is supplied or in case of faulty/damaged goods being supplied.

Prohibitions & Misuse
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material (commonly referred to as “spam”), or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Thirteenth Hour Creations will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

Thirteenth Hour Creations will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

All prices are correct at time of publishing. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

Jewellery Images and Descriptions
Every reasonable care has been taken to ensure that the descriptions and images of Thirteenth Hour Creations’ items are accurate.  Digital photography has been used and in some cases colours may be slightly different in real life.

Choking Hazard for Children and Infants
Please note that our items are handmade and are therefore delicate and easily broken if used improperly.

Some of our items are made up of small parts, or delicate parts that could constitute a choking hazard for children or babies. Under no circumstances should children or babies be allowed to play with or have contact with our items.

Any items that are sold in a child’s size should be used under adult supervision at all times.

Thirteenth Hour Creations accepts no responsibility for any injury related to use of Thirteenth Hour Creations’ products.

Privacy Policy
No information you provide will be willingly passed onto any third party under any circumstances.  We only accept payments via paypal, so the standard Paypal Privacy Policies apply.

You agree to indemnify, defend and hold harmless Thirteenth Hour Creations , officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms and Conditions.

Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Statutory Rights
Your UK statutory rights are not affected by our returns policy.