Privacy & Cookie Policy

As customers and fans of Thirteenth Hour Creations, I may hold some information about you (your name, email address, and in come cases, your postal address and telephone number). This is a short note setting out everything you could ever wish to know about how I collect, use and store this information. But if you still have any pressing questions after reading this, please contact me.

IMPORTANT NOTE: When I talk about “information”, I am only referring to your contact details and order details. I never have access to your financial information when you make payments using PayPal, Stripe (for credit card payments via our website), Etsy Pay or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

How I collect information

I use Mailchimp to manage my mailing list. You will only ever end up on this mailing list if you have signed up for my newsletter, or if you have specifically asked me to add you to it. You can unsubscribe at any time by emailing thirteenthhourcreations@gmail.com.

Whenever you order from me, either directly or through my website / Etsy Shop, you give me sufficient information about you to enable me to process the order.

The website provider I use, WordPress, has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. You can find out more about cookies in general here. Sadly they are not the edible kind.

Who has access to your information

In a nutshell, just me and my sister / business partner! We will never, ever, ever pass any personal information on to anyone else.

I use MailChimp as a way of managing my mailing list, and your details are also stored on their servers (click the links to find out more about their Privacy Policy and Terms of Use).

If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here.

If you pay me using Stripe on our website, they will also hold information about you. You can read their privacy policy here.

You can view the privacy policies of all those who will hold your data as a result of placing an order or communicating through a third party site.

Ebay

Etsy

Google / Gmail

Dropbox

How I use your information

I send out regular newsletters to those who have signed up to my mailing list to receive information about Thirteenth Hour Creations. This is the sort of thing you can expect to receive:

Information about what’s happening in Thirteenth Hour Head Quarters and Shop.
Occasionally I send out details of other artists or events which I think might interest you.

In the highly unlikely event that I stop creating and do something completely different, I will let you know so you can decide if you still want to receive newsletters from me. If Thirteenth Hour Creations cease trading all personal data held in any form will be immediately destroyed.

How I store information

Mailchimp hosts details of all members of my mailing list on their secure servers.

I keep an electronic spreadsheet of all customer orders. This is held on my password-protected laptop. It is always either with me at my workshop, or at home.) I also keep backups of such spreadsheets on Dropbox which is encrypted.  Link to Dropbox Privacy Policy is linked above

I keep this spreadsheet solely for accounting and tax purposes (I need to keep all sales records for at least 6 years).

Your rights

You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, just contact me.

There’s a helpful article you can read on the Which? website if you want to find out why you’ve been bombarded with so many emails.